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      SHIPPING POLICY

      Webigomall is a multi-category online retail store operated by Tongling Zhijun Environmental Protection Technology Co., Ltd.

      This Shipping Policy applies to orders placed through webigomall.com and shipped to eligible delivery addresses within the United States.

      At Webigomall, we aim to provide customers with a convenient and transparent shopping experience. We strive to process and deliver orders as efficiently and securely as possible.

      Shipping Destinations

      We currently ship to all 50 states in the United States.

      At this time, this Shipping Policy does not provide for international shipping outside the United States.

      Shipping availability may depend on the product, delivery destination, and applicable carrier restrictions.

      If an order cannot be shipped to a particular address, our customer service team may contact the customer to discuss available options.

      Shipping Carriers

      Orders may be delivered through the following shipping carriers:

      • FedEx
      • UPS
      • USPS

      The shipping carrier selected for an individual order may depend on the delivery destination, product characteristics, and available shipping arrangements.

      In certain cases, shipping and logistics partners may assist with the transportation and final delivery of orders.

      Shipping Cost

      We offer the following standard shipping rates for eligible orders within the United States:

      Orders under $60 USD: $7.99 standard shipping

      Orders of $60 USD or more: Free standard shipping

      Shipping eligibility is calculated based on the order subtotal before applicable taxes and shipping charges, unless otherwise indicated during checkout.

      Any applicable shipping cost will be displayed during checkout before payment is completed.

      Order Processing Time

      Orders are normally processed within 1–2 business days after payment confirmation.

      Processing time refers to the period required to verify, prepare, and arrange shipment of an order before it is dispatched.

      Processing time is separate from the estimated delivery time.

      Business days generally exclude weekends and public holidays.

      During holidays, promotional events, high-volume sales periods, or other exceptional circumstances, order processing may take longer than usual.

      If additional information is required to process your order, our customer service team may contact you.

      Estimated Delivery Time

      After an order has been shipped, the estimated delivery time is typically:

      14–28 business days

      This estimated delivery period does not include the additional 1–2 business days required for order processing.

      Delivery times are estimates rather than guaranteed delivery dates.

      Actual delivery times may vary depending on:

      • Shipping carrier operations
      • Delivery destination
      • Weather conditions
      • Customs procedures, where applicable
      • Incorrect or incomplete delivery information
      • Holidays and peak shipping periods
      • Other circumstances beyond our reasonable control

      Some products may be shipped separately due to product availability or fulfillment arrangements.

      If your order is divided into multiple shipments, tracking information may be provided separately for each shipment.

      Order Tracking

      Once your order has been shipped, you should receive a shipping confirmation email containing available tracking information.

      Tracking information allows customers to monitor the progress of their shipments through the relevant carrier or logistics service.

      Please note that tracking updates may not appear immediately after shipment.

      If you have not received tracking information or your tracking information does not appear to be working, please contact our customer service team.

      Email: service@webigomall.com

      Phone: +86 139 4827 6053

      Please include your order number when contacting us so that we can assist you more efficiently.

      Delivery Address

      Customers are responsible for providing a complete and accurate delivery address when placing an order.

      Before completing checkout, please carefully review the following information:

      • Recipient's full name
      • Street number and street name
      • Apartment, suite, or unit number, where applicable
      • City
      • State
      • ZIP code
      • Contact telephone number

      If required delivery information is missing, incorrect, or incomplete, our customer service team may contact you for clarification.

      This may result in additional processing or shipping delays.

      If you notice an error in your shipping address after placing an order, please contact us as soon as possible at service@webigomall.com.

      We will make reasonable efforts to accommodate address correction requests before shipment.

      Once an order has been shipped, changes to the delivery address may not be possible.

      Delayed or Missing Orders

      While we aim to deliver orders within the estimated shipping timeframe, occasional delays may occur.

      If you have not received your order within 30 business days from the date of your shipping confirmation, please contact our customer service team so that we can investigate the shipment.

      When contacting us, please provide:

      • Your full name
      • Your order number
      • Any available tracking information

      Customer Service Email: service@webigomall.com

      We will review the available shipping information and work with the relevant carrier or logistics provider to investigate the issue.

      Where appropriate, we may offer a replacement, refund, or another resolution in accordance with applicable law and our Return and Refund Policy.

      Damaged, Missing, or Incorrect Items

      Please inspect your order after delivery.

      If your package or product arrives damaged, defective, incomplete, or different from what you ordered, please contact our customer service team as soon as reasonably possible.

      Where possible, please provide:

      • Your order number
      • A description of the issue
      • Clear photographs of the packaging and affected product, where relevant
      • Any additional information that may help us investigate the issue

      After reviewing the situation, we may provide an appropriate replacement or refund in accordance with our Return and Refund Policy and applicable law.

      Reporting an issue promptly helps us investigate and resolve the matter efficiently.

      Nothing in this section is intended to limit any consumer rights available under applicable law.

      Sales Tax

      Any applicable sales tax will be calculated and displayed during checkout where required by applicable law.

      The amount of tax, if any, may depend on the order details, products purchased, and delivery destination.

      Customers should review the final order total displayed at checkout before completing payment.

      Customs and Import Processing

      Some orders may be shipped through international logistics networks.

      Where applicable, shipments may be subject to customs inspection, import procedures, or other regulatory requirements.

      These procedures may affect estimated delivery times.

      Any applicable import charges, duties, or taxes will be handled according to the terms disclosed during checkout and applicable law.

      Customers are encouraged to review the shipping and payment information provided during checkout before placing an order.

      Returns and Refunds

      If you wish to return an eligible product, please review our Return and Refund Policy for information about return eligibility, return shipping costs, and refund procedures.

      Customers must contact our customer service team before sending any returned products.

      Our team will confirm return eligibility and provide the appropriate authorized return mailing address and instructions.

      Please do not send returned products directly to our registered business address unless specifically instructed by our customer service team.

      Return Assistance Email: service@webigomall.com

      Contact and Business Information

      If you have questions about shipping costs, delivery estimates, tracking information, or an existing order, please contact us using the information below.

      Brand: Webigomall

      Website: https://webigomall.com

      Legal Company Name: Tongling Zhijun Environmental Protection Technology Co., Ltd.

      Registered Business and Customer Service Address:

      Machong Village, Xincheng Subdistrict, Tongguan District, Tongling City, Anhui Province, China

      Return Mailing Address:

      Please contact our customer service team at service@webigomall.com to obtain the authorized return mailing address and applicable return instructions.

      The registered business address and the authorized return mailing address may be different.

      Authorized returns must be sent only to the address provided by our customer service team after return eligibility has been confirmed.

      Customer Service Email: service@webigomall.com

      Customer Service Phone: +86 139 4827 6053

      Customer Service Hours: Monday through Friday, excluding public holidays.

      We aim to respond to customer inquiries within 24 hours during business days.

      Thank you for shopping with Webigomall.