RETURN AND REFUND POLICY
At Webigomall, we want our customers to shop with confidence and enjoy a satisfactory online shopping experience.
Webigomall is operated by Tongling Zhijun Environmental Protection Technology Co., Ltd. This Return and Refund Policy applies to eligible purchases made through webigomall.com.
Returns
If you are not completely satisfied with your purchase, you may request a return within 30 days of the date your order is delivered.
To be eligible for a return:
- The item must be unused and, where applicable, unworn.
- The item must be in its original condition.
- The item must be returned with its original packaging, where applicable.
- Any product tags, protective materials, manuals, or accessories originally included with the item should remain attached or included.
- The item must meet the requirements described in this Return and Refund Policy.
Please contact our customer service team before sending any return so that we can confirm eligibility and provide the appropriate return instructions.
Email: service@webigomall.com
Non-Returnable Items
Certain products may not be eligible for return unless they are defective, damaged, incorrect, or otherwise required to be returnable under applicable law.
These may include:
- Personalized, customized, or made-to-order products
- Items that have been used, damaged, or altered after delivery, except where the issue is attributable to a product defect
- Personal hygiene products or other hygiene-sensitive products that have been opened or used, where applicable
- Items clearly marked as Final Sale, to the extent permitted by applicable law
- Products that cannot be returned for health, safety, or hygiene reasons, where permitted by applicable law
Any applicable return restrictions will be subject to consumer protection laws in the customer's jurisdiction.
Return Shipping Costs
Customers are generally responsible for return shipping costs when returning products for personal reasons, including:
- Changing their mind
- Ordering an incorrect size, color, or variation
- No longer wanting the purchased product
- Other personal preferences unrelated to a product defect or seller error
If the product received is defective, damaged, or incorrect, Webigomall will cover reasonable applicable return shipping costs after the issue has been reviewed and approved by our customer service team.
We recommend using a trackable shipping method when returning products.
Webigomall is not responsible for returned parcels lost during transit when customers arrange their own return shipping, except where otherwise required by applicable law.
Return Address
To ensure your return is processed correctly, please contact our customer service team before shipping any returned items.
Return Request Email: service@webigomall.com
After your return request has been reviewed and approved, our customer service team will provide the appropriate return mailing address and shipping instructions.
The authorized return address may differ from our registered business address.
Please do not send returned products directly to our registered business address unless our customer service team specifically instructs you to do so.
Returns sent without prior communication, sufficient order information, or confirmation of eligibility may experience processing delays.
Refunds
Once we receive your returned item, we will inspect it to determine whether it meets the requirements of this Return and Refund Policy.
After completing the inspection, we will notify you whether your refund has been approved or declined.
Approved refunds will be issued to the original payment method used when placing the order.
If the original payment method is unavailable, please contact our customer service team to discuss available options, subject to payment provider requirements and applicable law.
Refund Processing Time
Once your refund is approved, we will initiate the refund within 7–10 business days.
The time required for the refunded amount to appear in your account may vary depending on your bank, credit card issuer, or payment service provider.
Original shipping charges are generally non-refundable unless:
- The product received was defective.
- The product was damaged during delivery.
- The wrong item was sent.
- A refund of shipping charges is otherwise required by applicable law.
If you have not received your refund after the expected processing period, please contact us at service@webigomall.com.
Damaged, Defective, Missing, or Incorrect Items
If your order arrives damaged, defective, incomplete, or different from the product you purchased, please contact our customer service team as soon as possible after delivery.
To help us resolve your issue efficiently, please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging, where appropriate
- Any other relevant information that may help us review your request
After reviewing the issue, we may offer an appropriate replacement, refund, or other remedy in accordance with applicable law.
Where the issue is caused by a defective product, shipping damage, or an incorrect item sent by Webigomall, we will cover the applicable return shipping costs as required by this policy or applicable law.
Customer Service Email: service@webigomall.com
Exchanges
We do not currently offer direct exchanges.
If you would like a different product, size, color, style, or eligible variation, please return the original item in accordance with this policy and place a new order through webigomall.com.
All replacement purchases are subject to product availability and the prices displayed at the time of the new order.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at service@webigomall.com.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.
Once an order has been shipped, cancellation may no longer be possible.
In such cases, you may request a return after delivery in accordance with this Return and Refund Policy.
Any applicable statutory cancellation rights remain unaffected.
Consumer Rights
Nothing in this Return and Refund Policy is intended to exclude, restrict, or limit any rights or remedies that customers may have under applicable consumer protection laws.
Where applicable law provides additional return, cancellation, refund, or product warranty rights, those legal requirements will take precedence over any conflicting provisions in this policy.
Contact and Business Information
Webigomall is operated by Tongling Zhijun Environmental Protection Technology Co., Ltd.
Registered Business Name: Tongling Zhijun Environmental Protection Technology Co., Ltd.
Registered Business and Customer Service Address:
Machong Village, Xincheng Subdistrict, Tongguan District, Tongling City, Anhui Province, China
Return Mailing Address:
Please contact our customer service team at service@webigomall.com to obtain the authorized return shipping address and instructions before sending any products.
Customer Service Email: service@webigomall.com
Customer Service Phone: +86 139 4827 6053
Website: https://webigomall.com
We aim to respond to customer inquiries within 24 hours, Monday through Friday, excluding public holidays.