PRIVACY POLICY

Privacy Statement

Webigomall is an online retail store operated by Tongling Zhijun Environmental Protection Technology Co., Ltd.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit webigomall.com, purchase products from our online store, contact our customer service team, or otherwise interact with our services.

We are committed to protecting the privacy and personal information of our customers.

The data controller responsible for the personal information described in this Privacy Policy is:

Company Name: Tongling Zhijun Environmental Protection Technology Co., Ltd.

Registered Business Address: Machong Village, Xincheng Subdistrict, Tongguan District, Tongling City, Anhui Province, China

Customer Service Email: service@webigomall.com

Customer Service Phone: +86 139 4827 6053

Website: https://webigomall.com

Section 1 — Information We Collect and How We Use It

When you purchase products through webigomall.com, create an account, or contact our customer service team, we may collect personal information that you provide to us, including:

Full name
Billing address
Shipping address
Email address
Telephone number
Order details and purchase history
Account information, where applicable
Information necessary to process returns, refunds, or customer service requests

We use this information to process customer orders, arrange delivery, communicate with customers, provide customer service, process eligible returns and refunds, prevent fraudulent transactions, and operate our online store.

When you browse our website, we may automatically collect certain technical information, including your Internet Protocol (IP) address, browser type, device information, operating system, pages visited, and website interaction data.

This information may be used to operate, secure, maintain, analyze, and improve our website and services.

Email Marketing

If you subscribe to our mailing list or provide the required permission, we may send you emails regarding Webigomall products, special promotions, new arrivals, discounts, or other store updates.

You may withdraw your marketing consent at any time by following the unsubscribe instructions included in our emails or by contacting us at service@webigomall.com.

When you provide personal information for purposes such as completing a transaction, placing an order, arranging delivery, contacting customer service, or requesting a return or refund, we use that information for the relevant purpose.

Where consent is required for a secondary purpose, such as certain marketing communications or optional tracking technologies, we will request your consent or provide appropriate choices as required by applicable law.

You may withdraw your consent, where applicable, by contacting:

Email: service@webigomall.com

Withdrawal of consent does not affect processing that was lawful before withdrawal and may not apply where we have another lawful basis or legal obligation to retain or process information.

Where applicable, our legal bases for processing personal information may include performing a contract, complying with legal obligations, obtaining consent, or pursuing legitimate business interests that are not overridden by individuals' rights.

Section 3 — Disclosure of Information

We may disclose personal information when reasonably necessary to:

Process and fulfill customer orders
Arrange payments and delivery
Provide customer service
Process returns, exchanges, or refunds
Operate and secure our website
Work with service providers supporting our business
Detect and prevent fraudulent activities
Comply with applicable legal obligations
Protect our rights or the rights of customers or other parties

We may also disclose information where required by applicable law, legal proceedings, or lawful governmental requests.

Payment Processing

Payments made through webigomall.com may be processed by third-party payment service providers available at checkout.

These payment providers may collect and process payment information in accordance with their own privacy policies and security practices.

Payment processing providers may be required to comply with applicable payment card security standards, including PCI DSS.

Webigomall uses payment-related information only as reasonably necessary to process transactions, support orders, manage payment disputes, prevent fraud, and comply with applicable legal obligations.

Section 4 — Third-Party Service Providers

We may use third-party service providers to help operate our online retail business, including services related to:

Website hosting and operation
Payment processing
Order fulfillment
Shipping and logistics
Website analytics
Customer support
Marketing and advertising, where permitted
Fraud prevention and website security

These providers may process personal information as necessary to provide their respective services, subject to applicable contractual obligations and legal requirements.

Some third-party service providers may be located in jurisdictions different from your own or may process personal information in other countries.

When you interact directly with a third-party service or leave our website through an external link, that third party's own privacy policy may apply.

Third-Party Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security policies, or content of third-party websites.

We encourage customers to review the privacy policies of those websites before providing personal information.

Section 5 — Cookies and Tracking Technologies

Webigomall may use cookies and similar technologies to support website functionality and improve the customer shopping experience.

Cookies are small text files stored on your device when you visit a website.

Depending on the services and technologies used, we may use the following categories of cookies:

Essential Cookies

These cookies support core website functions such as shopping carts, checkout processes, account access, and website security.

Analytics Cookies

These cookies help us understand website traffic, visitor interactions, and overall website performance.

Preference Cookies

These cookies may remember certain customer preferences and website settings.

Marketing Cookies

Where used and permitted by applicable law, these cookies may help us measure advertising effectiveness and provide relevant promotional content.

You may manage or disable cookies through your browser settings.

Where required by applicable law, we will provide appropriate consent or preference controls for non-essential cookies.

Please note that disabling certain cookies may affect website functionality.

Section 6 — Data Security

We take reasonable administrative, technical, and organizational precautions designed to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

These measures may include secure website connections, encryption technologies, access controls, and other security procedures appropriate to our operations.

However, no method of Internet transmission or electronic storage can be guaranteed to be completely secure.

While we strive to protect personal information, we cannot guarantee absolute security.

Section 7 — Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or as required or permitted by applicable law.

Retention periods may depend on:

Order fulfillment and transaction requirements
Customer service and dispute resolution
Accounting and tax obligations
Fraud prevention and security
Applicable legal and regulatory requirements

When personal information is no longer reasonably necessary for these purposes, we will take appropriate steps to delete, anonymize, or securely handle it in accordance with applicable law.

Section 8 — International Data Transfers

Webigomall may serve customers in different countries and may work with international service providers.

As a result, personal information may be transferred to, stored in, or processed in jurisdictions outside your country of residence.

Data protection laws may differ between jurisdictions.

Where required by applicable law, we will implement appropriate safeguards for international transfers of personal information.

Our website is intended for individuals who are legally permitted to make purchases online.

By using this website, you represent that you are at least the age of majority in your jurisdiction of residence or that you have obtained any parental or guardian consent required under applicable law.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If we become aware that personal information has been collected from a child without the required authorization, we will take appropriate steps to address the situation.

Section 10 — Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to applicable exceptions
Withdraw consent where processing is based on consent
Object to or restrict certain processing activities
Request data portability, where applicable
Opt out of certain targeted advertising or the sale or sharing of personal information, where applicable
Submit a complaint to an appropriate data protection authority

We will review and respond to privacy requests in accordance with applicable legal requirements.

We may request reasonable identity verification before processing certain privacy requests.

To exercise your available privacy rights, please contact us at:

Email: service@webigomall.com

Section 11 — Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, services, legal obligations, or privacy practices.

The latest version will be published on this page with an updated revision date where appropriate.

We encourage customers to review this Privacy Policy periodically.

If our business is acquired, merged, reorganized, or transferred, personal information may be transferred as part of that transaction where permitted by applicable law.

Section 12 — Privacy Requests and Contact Information

If you have any questions about this Privacy Policy, how your personal information is handled, or your available privacy rights, you may contact us using the information below.

You may also contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.

Store Name: Webigomall

Data Controller: Tongling Zhijun Environmental Protection Technology Co., Ltd.